Contact WKV - Privacy Concerns Reports
If you have any questions about this Privacy Policy, or if you believe that your privacy has been compromised in the course of using the Services, please contact WKV at: wkv.malaysia@gmail.com You may send WKV other requests, responses, questions and complaints by email at: wkv.malaysia@gmail.com
Your consent is important
When you request information from WKV Application, you may be required to provide WKV with your personal data. In doing so, you consent to its use by WKV in accordance with this Privacy Notice. Your personal data may have otherwise been provided to the WKV.
We may collect your sensitive personal data (including location, data related to information obtained from WKV Applications and etc.) if you apply for certain function. We will only use your sensitive personal data to provide the service(s) you signed up for. If we collect, use, maintain or disclose your sensitive personal data, we will ask for your explicit consent.
You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to WKV processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may result in WKV being unable to provide you with effective and continuous information.
What types of personal data do we collect?
Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of WKV, including any sensitive personal data and expression of opinion, video recordings made through close circuit security surveillance cameras placed for security reasons and audio recordings about the individual.
The types of personal data we collect may include, but is not limited to your name, address, other contact details, age, identity card, images, videos and location history.
The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require in order to provide you with our services. If you do not provide us with obligatory personal data, we would not be able to provide you with our services. Voluntary personal data are those that are not mandatory in order for us to provide you with our services. If you do not provide us with voluntary personal data, you can still sign up for our services. Obligatory and voluntary personal data differ for each products and services and will be indicated in the application forms.
How do we collect your personal data?
We obtain your personal data in various ways, such as:
i. When you are a member of WKV, an account will be created for you. From the account and information provided, data will be obtained.
ii. We may also obtain your personal data when you participate using any of the functions or tools from the application.
iii. From video recordings from close circuit security surveillance cameras and audio recordings.
iv. From publicly available sources.
To whom do we disclose your personal data?
Your personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous services and subject at all times to any laws (including regulations, standards, guidelines and/or obligations), we may need to disclose your personal data to: i. Other Entities within WKV; and/or ii. Financial service providers in relation to the services that you have with us; and/or iii. Parties authorised and consented to, by you; and/or iv. Enforcement regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities.
The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data you agree to such a transfer where it is required to provide you the services you have requested.
What is the purpose of processing your personal data?
We may process your personal data for the following reasons: i. To assess your application for any of our services; and/or ii. To manage and maintain your facility; and/or iii. To respond to your enquiries and further enhance the functions of WKV apps; and/or iv. For internal functions such as evaluating the effectiveness tools in the application; and/ v. To prevent fraud or detect crime or for the purpose of investigation; and/or vi. For security reasons in particular personal data collected from close circuit security surveillance cameras.
In addition, we may also use your personal data for the fulfilment of any regulatory requirements and for any other reasons connected with providing you the services you require.
How do we protect your data?
The security of your personal data is our priority. WKV takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our management and we will require them to appropriately safeguard the personal data provided to them.
How long may we retain your personal data?
We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destruct or permanently delete your data.
Changes to this Privacy Notice
Please note that WKV may update this Privacy Notice from time to time. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do periodically review this Privacy Notice to stay informed on how we are protecting your information.
How can you access / correct / update your personal data?
We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.
You have the right to access your personal data. If you would like to request access to your personal data, please contact us.
How may you contact us?
If you need to contact us, you may visit us or contact us via e-mail at wkv.malaysia@gmail.com
We provide the Privacy Notice in English. In case there is a discrepancy on how we collect or use your personal data between this Privacy Notice and the terms and conditions of your specific product or service, the terms and conditions of your specific product or service shall prevail.